Order Cancellation & Change Policy

Effective as of June 16, 2025

1. Quick Snapshot (why this matters)

  • You get 24 hours after hitting “Pay Now” to freeze-frame, tweak, or nix your order—free of charge.

  • Once the clock hits 24 hours, your items dive into production or the outbound queue; at that stage all sales become final for cancel/change requests.

2. How to Send Your Request (pick your favorite channel)

Channel Contact Details Hours Mon–Fri What We Need From You
Email [email protected] 9:00 AM-6:30 PM (EST) Order # • Full name • Phone • Clear instructions
Live Phone +1 (213) 772-6732 9:00 AM-6:30 PM (EST) Have your Order # ready
Contact-Us Form Lacadella.com › Contact Us 24/7 (timestamped next business hour) Same details as email

Tip: Messages that land outside support hours are treated as received at 9:00 AM EST the next business day—this can affect the 24-hour window, so don’t wait!

3. What Counts as a “Change”

  1. Switching size, color, or variant

  2. Editing recipient name, phone, or street address

  3. Upgrading shipping speed

  4. Splitting an order into separate shipments

(Adding new items? That’s a new order.)

4. Address Accuracy—Your Responsibility

Please double-check every line (house #, apartment #, ZIP/postcode, etc.).

  • Returned to Sender: If a parcel boomerangs back to us due to an address error, we can reship once you cover the new postage.

  • Mid-Transit Redirects: After the first 24 hours but before the carrier has the box on their truck, we may still correct an address for a US $9 re-routing fee (carrier rules apply).

5. Special-Case Items

Product Type Cancelable After 24 h? Why
Custom-printed apparel ❌ Production starts early
Personalized gifts (names, dates, photos) ❌ One-off artwork
Ready-to-ship accessories ✅ until carrier pick-up Packed later in the day

6. Refund Timeline & Method

  • Approved cancellations are refunded to the original payment method within 3-5 U.S. banking days.

  • If you paid via Buy Now, Pay Later (e.g., Klarna, Afterpay), the refund posts to that provider; interest or service fees are governed by their terms.

  • Currency conversions are handled by your card issuer—minor variances may occur.

7. Order Status Self-Check

  1. Log in to My Account › Orders.

  2. Status key:

    • “New” → in the 24-hour grace period

    • “Processing” → being produced; no edits possible

    • “Shipped” → with carrier; trackable link active

(If you checked out as Guest, use the “Find My Order” lookup with your email and Order #.)

8. Need More Help?

We’re headquartered at 114 Fieldwood, Irvine, CA 92618, USA—but the fastest way to answers is one of the channels above. Whether you mistyped a ZIP code or simply changed your mind, our support crew is here to keep your Lacadella experience smooth.