Return Policy

At Lacadella, we aim to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we offer a return process that is fair, clear, and customer-friendly.

How to Start a Return

If you wish to return a product, please contact our support team via our Contact Us page or email us directly at [email protected] within 180 days of receiving your item.

To help us resolve your issue quickly, please include:

  • The full name used on your order

  • Your order number

  • A detailed description of the issue

  • Photos showing the problem (if applicable)

  • Whether you’d prefer a refund or a replacement

Please note: We are not responsible for errors made by the customer, including spelling or grammatical mistakes, low-quality images, or incorrect item selection. We recommend reviewing all order details carefully before submitting.

Eligibility for Returns

We accept returns for non-sale items within 180 days of delivery. Returned items must meet the following criteria:

  • Be in original condition (unwashed, unworn, and undamaged)

  • Have all tags attached

  • Include the original sales receipt

Returns that do not meet these conditions may not be eligible for a refund or exchange.

Return Shipping and Costs

We offer free return shipping for products that are damaged or defective upon arrival.

Return cost: 0.00 USD

If the return is approved, we will provide the appropriate return shipping instructions and address.

Step-by-Step Return Instructions

  1. Contact our team at [email protected] and wait for return approval.

  2. Once approved, print your purchase confirmation email and include it in your return package.

  3. Ship your item using your local post office or courier. Be sure to send us the tracking number.

  4. Once your return is received and inspected, we will send you an email confirming receipt and let you know whether your refund or replacement has been approved.

Contact Us

For any further assistance or inquiries, feel free to reach out:

Company Name: Michael Vu
Address: 114 Fieldwood, Irvine, CA 92618, United States
Email: [email protected]
Phone: +1 (213) 772-6732
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

We value your business and are committed to providing the best possible customer experience.