Shipping Policy

At Lacadella, we’re committed to providing you with a smooth and reliable delivery experience. Please review our updated shipping policy to understand how and when you’ll receive your order.

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Shipping Carriers

We ship using a selection of trusted logistics partners, including:

• USPS (United States Postal Service)

• DHL

• EMS

• Local postal services (as needed, depending on the delivery region)

Orders begin processing as soon as your payment has been successfully accepted.

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Order Processing and Handling

Business Days: Monday to Friday
Cut-Off Time: 5:00 PM EST (GMT -5:00, New York Time)
Orders placed after 5:00 PM EST are processed on the next business day.

Handling Time: 1–7 business days

We do not process or ship orders on national U.S. postal holidays, which include:

• New Year’s Day (January 1)

• Presidents’ Day (February 17, 2025)

• Memorial Day (May 26, 2025)

• Independence Day (July 4, 2025)

• Labor Day (September 1, 2025)

• Thanksgiving Day (November 27, 2025)

• Christmas Day (December 25, 2025)

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Estimated Delivery Times and Shipping Fees

Your estimated delivery time depends on your location and the shipping method you choose at checkout. While we make every effort to provide accurate time frames, please note that all delivery timelines are estimates and are not guaranteed.

Delivery Time = Handling Time + Transit Time

You will receive a tracking number once your order is shipped. Tracking information will be sent to the email address provided at checkout.

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Order Tracking

Once your order is confirmed, you’ll receive an order confirmation email. After processing (typically within 1–2 business days), we will send you a shipping confirmation email with a tracking number.

• You can track your order through the tracking link in your email or by visiting the Order Tracking page.

• Please allow 3–7 days for the carrier to update their system after the shipping label is created. Tracking will become available once your package is scanned into their system.

If your tracking shows no updates or your delivery is past the estimated arrival date, please contact us for assistance.

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Personalized and Custom Orders

Orders involving personalization or custom design may require additional production time. Design completion time depends on the complexity of the request. Delivery estimates begin only after the custom design is finished and approved.

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Shipping Limitations

We currently ship only to the continental United States. We do not ship to:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• U.S. Virgin Islands

• APO/FPO addresses

• International destinations

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Incorrect or Incomplete Addresses

Please ensure that your shipping address is entered correctly during checkout. Inaccurate or incomplete address information may:

• Delay your shipment

• Cause your package to be undeliverable

Returned packages will be sent back to the carrier’s warehouse and may be discarded. If a reshipment is needed due to an incorrect address, a new shipping fee will apply.

We are not liable for lost, stolen, or misdirected packages if you have requested the carrier to forward or reroute the parcel after it has left our warehouse.

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Contact Us

If you have any concerns or need help with your order, feel free to reach out.

Company Name: Michael Vu
Store: Lacadella
Address: 114 Fieldwood, Irvine, CA 92618, United States
Email: [email protected]
Phone: +1 (213) 772-6732
Support Hours: Monday – Friday, 9:00 AM to 6:30 PM (EST)

We’re here to ensure your experience is exceptional from start to finish.